COVID19 Policy / Flight Cancellations
Covid-19 customer update
Booking cancellations due to quarantine: you can cancel or amend your booking, but please be advised that you may not be entitled to a refund, and additional charges may apply (as governed by the terms and conditions of your booking). Cancelling your booking will not affect your credit agreement, and you will still be required to repay any outstanding balances on your account.
Covid19 UK Government Travel Advice :
Before you travel please be aware that the UK Government has introduced new rules for customers arriving into the UK since June 2021.
Please go to https://www.gov.uk/uk-border-control
What coronavirus (COVID-19) testing and quarantine rules you need to follow depends on:
- whether you qualify as fully vaccinated
- where you have been in the 10 days before you arrive
Find out what to do if you’re:
Before you leave for the UK
Your identity document (for example your passport or identity card) will be checked when you arrive at a UK port or airport to make sure you’re allowed to come into the country. It should be valid for the whole of your stay.
You may also need a visa to come into or travel through the UK, depending on your nationality.
Check which documents you’ll need to come to the UK.
What you can bring with you
What you can bring with you depends on where you’re travelling from. You must declare to customs:
- anything over your duty-free allowance
- banned or restricted goods in the UK
- goods that you plan to sell
- more than €10,000 (or its equivalent) in cash, if you’re coming from outside the EU
You and your baggage may be checked for anything you must declare.
Covid-19 Entry Requirements:
Additional entry requirements have been introduced due to Covid-19. The requirements differ from country to country and may be subject to change with very little notice.
Each passenger is responsible for checking and conforming with the entry and exit requirements at their arrival and return destinations. Requirements may include temperature checks, proof of negative PCR Covid-19 tests or completion of forms. Please be aware that if you fail to comply with these requirements you may not be able to travel or be allowed to enter your destination.